Refund policy

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

To initiate a return, please contact us at [pawpeakpets@gmail.com] with your order number and reason for return. We will provide instructions on how to send your item back.

Non-Returnable Items

The following items cannot be returned:

Items that have been used or damaged after delivery
Items returned more than 30 days after delivery

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at [your email] with photos of the item. We will arrange a replacement or full refund at no extra cost to you.

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [pawpeakpets@gmail.com].

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was defective or we made an error with your order.

Contact Us

If you have any questions about our return and refund policy, please contact us at: