Shipping policy

PawPeak Shipping Policy

At PawPeak, we are committed to providing a smooth and reliable shopping experience for every customer. We offer free shipping on all orders, so you can shop for your pet's essentials without worrying about additional shipping costs.

1. Shipping Costs

PawPeak offers free standard shipping on all orders, with no minimum purchase required. Shipping costs will not be added to your order at checkout.

2. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Processing times may vary during holidays, promotional periods, or periods of high order volume.

3. Estimated Delivery Times

PawPeak serves customers in multiple countries. Estimated delivery times vary depending on the destination.

United States: 5–10 business days
United Kingdom and Europe: 5–12 business days
Canada and Australia: 7–15 business days
Other international destinations: 7–15 business days

These timeframes are estimates and are not guaranteed. Delivery may take longer due to customs inspections, weather conditions, carrier delays, or other circumstances beyond our control.

4. Order Tracking

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout. Please allow 24–72 hours for tracking updates to become available.

If your tracking information has not updated or you have concerns about your shipment, please contact us for assistance.

5. International Shipping

PawPeak offers international shipping to eligible destinations. Shipping availability and delivery times may vary depending on the destination country.

Although standard shipping is free, international orders may be subject to customs duties, import taxes, or other fees imposed by local authorities. These charges are the customer's responsibility unless otherwise stated at checkout.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order. If you notice an error in your shipping information, please contact us as soon as possible.

We cannot guarantee address changes after an order has been processed or shipped.

7. Delayed, Lost, or Damaged Packages

If your order has not arrived within the estimated delivery timeframe, appears to be lost, or arrives damaged, please contact our support team. We will review the situation and assist you in finding an appropriate resolution.